Case Studies | Neilson Active Holidays

The following overviews are a short collection of some of the projects we've worked on, and provide a brief example of some of the custom work that we do. To discover how we can best assist in strengthening your organization, contact us today.

Where in the world do you turn for HR assistance when you're creating holiday experiences all around the world? Neilson Active Holidays turned to Qanda. When Qanda began working with Neilson on location in Greece, we had no idea that our relationship would last over 10 years, see phenomenal growth and enrichment through all levels of the organization, and be so incredibly enjoyable. We worked with Neilson to develop and deliver training that ensured their staff and team provided a consistent experience for their guests and clients, and maintained continuity throughout their company positioning in various locations throughout the world. 

Each year, Qanda gathered with the entire team for up to a week at a time, and conducted programs designed to imbue the team with a richer sense of corporate direction and philosophy. The exercises and programs we developed were designed to clearly articulate corporate expectations, and to promote brand and experience consistency and continuity in all aspects of their services. Qanda worked with every level of team member, from nannys to ski guides, event planners, maintenance, hospitality, yacht mates and corporate board members. 

Qanda worked continually with Neilson to enhance and define their Structure, Vision and Values, and to incorporate their company ethos into everyday workplace culture. Neilson originally began with a working team of 40 individuals, and after Qanda's years of participation had an industry renowned team of over 240 dynamic staff.

Qanda contributed to many facets of Neilson's operations: HR, guest experience, product management, accounting and communications. As a result Neilson saw a dramatic increase in both holistic and individual innovation and accountability. But the greatest contribution to the advancement of the company was to lead the team to realize that their roles were customer centric, not product centric. Once their team realized that, they quickly gained renown within the industry as one of the few operators who consistently delivered an exceptional experience. Their attention to consistent experience was rewarded in the form of unprecedented brand loyalty, with customers not only recommending their company, but returning again and again. The exercises, courses, and team building Qanda created and implemented helped to ensure that this concept was not just simply understood, but that is was owned and acted upon by all members of the Neilson team. 

HR may not always be a holiday, but Qanda can help your team go places. Contact us today.  

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